FAQ

Account

I can't remember my password!

Reset your account password by visiting the Forgotten Password page. An email will be sent to you with a link and instructions on how to set a new password.

Payment

What payment options are available

All payments are processed via PayPal. Pay with your PayPal account balance or with a linked debit or credit card.

Do you store any of my credit card details?

We don't store any credit card details on our website. All payments are securely processed through PayPal.

My Order

How do I use a coupon code online?

You can enter in a coupon code in to your order during the checkout process.

Why Isn't my coupon code working?

Some coupon codes may have particular conditions that apply to specific products, total order values, a defined amount of uses per coupon code. We first suggest carefully reading these conditions, and if you are still having difficulties with the code, on our customer support team will be able to provide assistance by visiting our Contact Us page.

Can I change the details of my order or cancel it completely?

To ensure that orders are despatched as quickly as possible, our warehouse staff work extra hours that may be outside of our customer support hours. If you are needing to change any details of your order, we strongly suggest that you contact us immediately. In some cases, we may not be able to change or cancel your order.

Refunds

What is your return policy?

Our return policy is quite simple and easy to follow. You can view our updated returns policy by clicking this link.